Dedicated IT Experts in Australian Healthcare
About
For over three decades, CyberSquad IT Consulting has led Australia's healthcare sector, specialising exclusively in tailored IT solutions for medical practices. Headquartered in Adelaide, with offices in Hobart’s historic Salamanca Place and in Sydney, we proudly support over 350 medical clinics nationwide.
Our Australian-based team combines deep healthcare compliance expertise, unmatched technical know-how, and proactive support to maximise productivity, ensure robust data protection, and build lasting client relationships.
Our leadership team
John Drummond
John Drummond
Managing Director
CyberSquad IT Consulting is led by founder and Managing Director John Drummond, a recognised expert in bespoke IT solutions for the healthcare sector. John’s inclusive and empathetic leadership has cultivated a culture of trust and collaboration, making CyberSquad a preferred partner for healthcare organisations across Australia. His deep understanding of the industry and unwavering passion for innovation drives the delivery of unparalleled service to clients. In addition to his professional accomplishments, John is also a passionate foodie and cook.
Angela Burnside
Angela Burnside
General Business Manager
Angela Burnside is our General Business Manager. Her personable nature ensures success in building and maintaining client relationships as well as managing our team. Having been a part of the company for over a decade, her meticulous nature and understanding of the importance of specialised support for the Australian healthcare sector makes her an irreplaceable asset to the team. She loves spending time with her family and is partial to the odd margarita.
Jessica Green
Jessica Green
Operations Manager
Jessica Green is our Operations Manager and has a keen focus on streamlining operations and automating processes to drive organisational excellence. Her client-focused approach ensures that the clients’ needs and satisfaction are at the forefront of every decision she makes. With a track record of delivering results through process optimisation, and a dedication to client relationships, she is passionate about driving success in both the internal operations and external customer experiences. Jessica loves a sneaky glass of bubbles as well as playing volleyball, and spending time with all her nieces and nephews on weekends.
Simon Zollner
Simon Zollner
Senior Consultant
Simon is a Senior Consultant and healthcare subject matter expert. He prides himself on his ability to build relationships and deliver solutions to clients regardless of the complexities or project constraints. With over 15 years’ experience in the IT and Healthcare sector, Simon offers expertise in technical pre-sales and project management. Simon is an avid football supporter and enjoys camping trips with his family.
Gavin Tanner
Gavin Tanner
Tasmania State Manager/ Senior Consultant
Gavin Tanner is our State Manager for Tasmania and a Senior Consultant. With over a decade of experience in healthcare IT, Gavin is known for his strong relationships with clients and is dedicated to fostering meaningful connections to consistently deliver superb services. He and his team are dedicated to providing comprehensive solutions and exceptional support to their clients. Outside of work, Gavin enjoys spending time with his friends and family, travelling, and shooting sports.
Francesca Kapaniris
Francesca Kapaniris
Financial Controller
Francesca Kapaniris is our Financial Controller, an accounting professional with a strong reputation for being detail oriented. With extensive experience she is a vital member of our team, excelling in ensuring financial accuracy and compliance. Francesca’s commitment to the best interests of both the business and its clients is at the core of her work. In her spare time, Francesca loves to be in the company of her family and friends. She enjoys watching movies, netball and spending time beachside.
Industry Recognition
As testament to our commitment to excellence and ongoing innovation, CyberSquad proudly maintains memberships and strategic partnerships with:
- Australian Computer Society (ACS) – demonstrating our dedication to professional standards and technological leadership.
- Best Practice® Software Partner – collaborating closely with Australia's leading Practice Management Software, enhancing clinical workflows for General Practitioners across Australia.
- Australian Cyber Security Centre (ACSC) – ensuring we remain at the forefront of cybersecurity best practices.
- CyberCert SBS1001 GOLD (Level 3) – independently certified recognition of our strong security posture and adherence to industry-leading standards.
These partnerships reflect our commitment to staying at the cutting edge of healthcare IT solutions.
Vision
Our vision is to be the catalyst for transforming healthcare organisations through innovative IT solutions in Australia. Committed to offering genuine value and nurturing enduring relationships, our goal is to be the preferred IT consulting partner, driving advancements that will redefine the digital landscape in the healthcare industry.
Mission
At CyberSquad, our mission is to be the trusted and dependable front runner in delivering IT services for the Australian healthcare industry. We empower healthcare organisations, offering unparalleled and cutting-edge technology solutions for improved performance and patient well-being. Guided by our relentless commitment to service and innovation, we work towards the highest standards of delivery, always.
Diversity & Inclusion
We firmly believe that diversity fuels creativity and innovation. We foster an inclusive company culture that embraces the richness of perspectives, backgrounds, and experiences among our team members. By nurturing diversity and inclusion, we can better serve our clients and create a welcoming environment for all.
Our History
1994 – Humble Beginnings
CyberSquad was founded in 1994 by university student John Drummond in Mount Barker. What began as a modest side venture—with John creating homemade brochures and driving around the Adelaide Hills to fix home computers—quickly earned a reputation for friendly, reliable service. It was a true one-man IT shop built on youthful ambition (and perhaps a bit of extra income to get through student life!).
1995 – Stepping into Retail
The following year saw CyberSquad take a bold step forward with the opening of Compustore on Norwood’s bustling Parade. This first retail store allowed the company to expand into computer sales and offer in-store technical consulting. The experience broadened CyberSquad’s expertise and customer base, laying the groundwork for larger ventures to come.
Mid-1990s – Innovation in Tech Financing
Around this time, John observed an opportunity during a trip overseas—many people were gaining access to new computers through rental programs. Inspired, he pioneered IntelliRENT, an innovative financing option that enabled more Australians to access the latest computer technology. This spirit of innovation and thinking outside the box became a hallmark of CyberSquad’s approach to IT services.
1999 – Focusing on Healthcare IT
A turning point came when CyberSquad partnered with MIMS Software, advising medical practices on their IT infrastructure and clinical software. Through this experience, John and his team discovered a vital need for IT specialists in the healthcare sector. From 1999 onward, CyberSquad devoted itself exclusively to healthcare IT solutions, leveraging its expertise to serve doctors, clinics, and medical software providers. This strategic specialisation helped CyberSquad emerge as a leader in the health IT field, setting it apart from general IT firms.
Early 2000s – Growth and Relocation
As the company’s client list expanded, CyberSquad outgrew its small home office in Westbourne Park. A larger facility in Melrose Park became the new base for its growing team of IT consultants. With a few like-minded colleagues joining John, the business began supporting more clinics and projects across South Australia. This era was marked by steady growth, a strengthening reputation, and the exciting challenge of scaling up.
2014 – A New Headquarters & National Reach
In 2014, CyberSquad moved its headquarters to Unley Road in Adelaide, a move that symbolised its evolution into a national player in healthcare IT. By this time, the company was supporting clinics not just locally but nationwide—even remote healthcare providers. For example, a medical clinic on Kangaroo Island relied on CyberSquad’s support, proving that distance is no barrier to quality IT service. With a stronger presence and a growing team, CyberSquad continued to solidify its reputation for excellence in medical IT support.
2010s – Expanding to Tasmania
The next phase of growth took CyberSquad beyond the mainland. CyberSquad established an office in Hobart, Tasmania, setting up shop in historic Salamanca Place. What began with a single consultant working out of a carport soon blossomed into a full branch office, enabling us to better serve clinics across Tasmania. This expansion demonstrated CyberSquad’s adaptability and commitment to supporting healthcare providers in every corner of the country.
Today – Premier Health IT Consultants
Fast-forward to today, and CyberSquad is proudly Australia’s premier dedicated healthcare IT consulting company. Headquartered on King William Road in Unley, Adelaide, and with established offices in Hobart and Sydney, our team of over 20 dedicated professionals supports more than 350 medical practices nationwide. Founder John Drummond continues to lead as Managing Director, ensuring the original values of commitment and personal service remain at the heart of the company. Through nearly three decades of evolution, CyberSquad remains at the forefront of healthcare technology, delivering secure, compliant, and customised solutions to medical practices across Australia. Our story—from a one-person student venture to an industry leader—has been driven by passion, innovation, and an unwavering dedication to our clients and their needs.
Ready to elevate your healthcare practice?
With over 30 years of healthcare IT expertise, we'll help you identify the perfect solution tailored specifically to your needs.
Book Your Free Consultation Now or call 1300 300 497 and let's get started today!