Growth: On Point Family Practice – Scaling with Confidence

Client Overview

On Point Family Practice is a well-regarded, family-owned general practice based in Buddina, Queensland. Known for their warm, patient-first approach, the clinic has built a loyal patient base and a strong local reputation. With growing demand and a vision for long-term service delivery, On Point made the strategic decision to expand operations and open a second clinic in Buderim.

The Challenge

Like many independently operated practices, On Point’s IT infrastructure was built for a single location. Their on-site server environment was functional but limited in scalability, flexibility, and redundancy. Expansion introduced several critical challenges:

Transitioning from an on-premises server to a cloud-hosted environment
Establishing secure and seamless access between both locations
Maintaining compliance with healthcare data regulations during infrastructure changes
Coordinating the full IT setup for a new clinic without delaying the build or affecting operations
Ensuring clinical and administrative workflows could operate smoothly from day one

The CyberSquad IT Consulting Solution

CyberSquad IT Consulting partnered closely with On Point’s leadership team to deliver a turnkey IT transformation that would support not just their expansion—but future growth beyond that.

Key actions included:

Cloud Migration: Transitioned core IT systems to a secure, cloud-hosted infrastructure designed for healthcare environments.
Multi-Site Connectivity: Enabled centralised access and secure cross-site data sharing for clinical and admin staff across both locations.
Unified Communications: Deployed a cloud-hosted 3CX phone system to ensure flexible, professional voice services with internal calling and overflow routing between sites.
Clinic Launch Readiness: Coordinated all technology components for the new site’s go-live—network cabling, internet readiness, workstation imaging, remote access, printing, and data access—minimising downtime and ensuring full operational readiness on opening day.
Scalable Architecture: Built an infrastructure foundation that supports further clinic additions or relocations without needing a major overhaul.

Outcome

On Point Family Practice successfully opened their second location on time and with zero disruption to patient services. Staff now operate seamlessly across both sites with secure access to clinical systems, and administrative processes are centralised, efficient, and easy to manage.

The new cloud-based infrastructure offers not only improved day-to-day performance but also scalability and redundancy that supports On Point’s long-term growth plans. Importantly, all systems remain compliant with Australian data privacy and RACGP standards.

Why This Matters for Expanding Healthcare Providers

For independent and multi-site providers alike, scaling a clinic operation requires more than just bricks and mortar. You need a rock-solid digital foundation that adapts with you, not against you.

Whether you’re preparing to open your second location—or your fiftieth—CyberSquad IT Consulting ensures your expansion is:

Strategically planned with healthcare in mind
Executed without delays or data risks
Built to handle future growth, technology changes, and compliance needs

We’re more than just IT providers—we’re the backbone builders of modern healthcare operations.