Startup: Trinity Care Family Practice

Overview

Trinity Care Family Practice, originally founded in Glandore, South Australia, was created with a vision to provide comprehensive, compassionate, and community-focused healthcare to families in Adelaide’s southern suburbs. As a brand-new medical clinic with no existing infrastructure, Trinity Care partnered with CyberSquad IT Consulting to guide them through every step of their practice launch—from initial concept through to full operational setup and beyond.

Challenge

Launching a new general practice from scratch comes with numerous challenges:

Navigating complex IT and Medicare compliance requirements
Designing an efficient, secure digital environment from the ground up
Ensuring all clinical and business systems work seamlessly
Planning for scalability and long-term resilience

Trinity Care required a trusted partner that could offer tailored, healthcare-specific solutions and act as a single point of contact across all technology and communications needs.

Our Solution

CyberSquad IT Consulting provided end-to-end startup support for Trinity Care’s launch, including:

IT & Medicare Compliance Consultancy

Provided advisory services on technology requirements for RACGP and Medicare compliance
Assisted with medical software procurement and strategy, including Best Practice implementation and cloud hosting setup

Clinic Infrastructure & Fitout

Designed and deployed full network cabling infrastructure
Installed and configured enterprise-grade Wi-Fi access points, security camera systems, and networking hardware
Supplied and configured all workstations, laptops, printers, scanners, and peripheral devices, including Medicare-integrated solutions like TYRO

Cloud & Communications Systems

Implemented our IaaS for Medical platform—a secure, cloud-hosted solution powered by VMware—for hosting the Best Practice Patient Management System
Delivered enterprise-grade NBN service with failover to Telstra 5G, ensuring connectivity continuity for clinical operations
Deployed our 3CX cloud-hosted phone system to support internal communication, telehealth, and remote work capabilities

Relocation and Rebuild

In a significant development, Trinity Care’s original building in Glandore was acquired by the South Australian Government as part of a new infrastructure project. CyberSquad was called upon again to manage a seamless transition to a brand-new clinic build at the new site in Marion, South Australia. Working closely with Practice Manager Debbie and Clinic Director Dr Chee, we:

Advised on new site layout and technology requirements
Coordinated IT fit-out, cabling, and systems migration
Ensured zero clinical downtime during the transition

Outcomes

Fast, smooth launch of the original practice
High reliability and zero system outages due to robust connectivity and cloud infrastructure
Scalable infrastructure ready for future growth
Successful relocation and re-implementation of all services in the new site with minimal disruption

Conclusion

Trinity Care is a great example of how CyberSquad partners with new medical practices to ensure a stress-free, compliant, and fully integrated launch. Our deep understanding of medical IT, local infrastructure, and the needs of GPs allowed us to deliver a turnkey solution that enabled Dr Chee and his team to focus on what matters most—caring for patients.