CyberSquad
Remote Support

Let us connect to your computer

Already on the phone with one of our technicians? Choose an option below, run the file when it finishes downloading, and read out the code on your screen. Nothing starts until you say so.

Recommended · Windows

Our current remote support tool. Fastest to connect and the one our technicians will ask for by default. Use this one if you're on a Windows PC.

  • Windows only
  • No installation required
  • Runs once, then removes itself
Download PulseAssist
Mac & Linux

On a Mac or Linux? Use this one. Our long-standing remote support tool, still fully supported. Also use it if a CyberSquad technician asks you to, or if PulseAssist won't run on your machine.

  • Windows, macOS & Linux
  • No installation required
Download ISL client

Before you connect

A remote session can only begin when you run the file and give our technician the code shown on your screen — we can't connect to your computer without you. You can end the session at any time by closing the window.

If you receive an unexpected call asking you to install remote support software, hang up and call us directly on 1300 300 497. See our Verification & Access Control policy for how we identify ourselves.